FREE SHIPPING ON ALL ORDERS $70 AND ABOVE WITHIN THE US!!!!

FAQs

WHAT IS A WOODEN WICK AND WHY DO YOU USE THEM?

  • Wooden Wicks produce a tantalizing crackling sound when burning
  • Wooden Wicks have no mushrooming with little carbon buildup, debris or soot
  • Wooden Wicks are rigid and require no straightening
  • Wooden Wicks provide optimal performance and visual aesthetic
  • Wooden Wicks achieve a fast melt pool formation for quick and excellent hot throw


WHAT ARE THE BENEFITS OF USING A WOODEN WICK OVER A COTTON WICK?

  • Wooden Wicks create a unique visual effect and a unique horizontal flame
  • In larger diameter candles, Wooden Wicks can produce a full melt pool with only one wick eliminating the need to use multiple wicks
  • Wooden Wicks create a soft crackling sound when burning for added ambiance
  • Being rigid, Wooden Wicks are very easy to use and last longer, saving time and money
  • Wooden Wicks do not mushroom, have little to no carbon build-up, no debris and no soot like cotton wicks
  • We believe Wooden Wicks add a modern, unique and more upscale look to our candles

  

WHAT IS THE BEST WAY TO USE MY ORGASMIC HEALING LLC CANDLE?

Because our wood wick candles are unique, they can occasionally display different burning characteristics than other candles. Here are a few simple steps to ensure the best burn every time:

  • Light the wick all the way across, not just on one end. This helps the candle to burn evenly.
  • Allow the candle to burn until the wax melts out to all the edges of the vessel. This may take about 30 to 60 minutes. The flame height may vary at times and occasionally even appear to self-extinguish, but it's OK. Even if you are experiencing a “low” flame, it will continue to heat and the flame height will return. The recommended burn time is 3-4 hours.
  • Keep the candle away from drafts, such as ceiling fans, air conditioners or breezes.
  • Never move or handle the candle while burning. This is very unsafe, and pouring or removing liquid wax from the vessel will cause the wick to extinguish.
  • Keep the wick trimmed to ¼ inch. If the candle begins to smoke, or if the flame height is greater than 1½ inches, gently blow out the candle, allow the wick and wax to cool, and trim the wick. Remove all wick trimmings before relighting.
  • For your safety, the candle is designed to self-extinguish when ⅜ inch of wax remains.

 

WHAT IF MY CANDLE STARTS TO TUNNEL?

Tunneling can be caused by a few things and here are some tips to prevent and fix it:

1) Let the candle burn for several hours when first lit. This will allow the whole top layer of the candle to melt out to the very edges. This will also form a ‘memory’ melt the next time you light the candle.

2) Never burn your candle underneath a ceiling fan or drafty area.

3) If your candle has already tunneled, make your candle a tin foil hat with a small hole on the top. This will allow heat to radiate down and melt the edge wax. In most cases, the wax will melt to the edges within 15 - 30 minutes with the foil. When removing the foil hat, remember it will be hot and may burn you. CLICK HERE to view a short video we found to give you an example of how to fix your candle with foil.

  

HOW DO I ACCESS AND USE MY OH PEAKS REWARD POINTS

You can access the OH PEAKS Rewards Program by clicking on the gold OH Rewards button located at the bottom left corner of our website or by clicking HERE to open the OH PEAKS REWARDS panel.

 

WHEN WILL MY ORDER SHIP?

While we strive to ship out orders as quickly as possible, our products are handmade or hand poured and have to cure prior to shipping. Due to extremely high order volume, orders are currently shipping within 3 - 5 business days (Monday - Friday). If you have already placed an order, we will email you as soon as your shipping label is printed with your tracking number. Please be aware that orders can take up to 14 business days or more to ship during our busiest time of year which begins on Black Friday until New Years Day.

 

HOW MUCH DOES SHIPPING COST?

Our shipping charges are based on the weight of your order and the zip code it is going to. Our website calculates this for you during the checkout process.

 

DO YOU SHIP INTERNATIONALLY?

We currently offer international shipping to Canada and United Kingdom. Please be aware that all orders are calculated by country and weight during the checkout process. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. We also do not offer exchanges on international orders. If you find that you do not like a product, we do take returns on unused products only. The recipient is responsible for returning the product to us for a refund. Please be aware that shipping is not refundable. The refund will be for the cost of the product only.

  

CAN I RETURN OR EXCHANGE MY ORDER?

CLICK HERE for our refund policy. Customers are required to cover the shipping cost to return your order to us. Once we receive your return, we will inspect the product and, upon our approval, your refund will be issued minus the cost of shipping. Please note that shipping is not refundable. In cases where a customer prefers an exchange, we will have a new scent or product of your choice shipped out at our expense upon the arrival of your return. Please be aware that we do not offer exchanges on international orders.

 

WHAT IF MY PACKAGE IS LOST, STOLEN OR DAMAGED?

While we are not responsible for lost, stolen or damaged shipments, we do our best to assist our customers when a package has an issue in transit. If a shipment is lost or shows as delivered but is not at your location, we always recommend contacting DHL, UPS or your local post office first as well as leaving a note for your courier explaining what happened. If they are not able to assist you further, please contact us immediately so we can file a claim. If the Post Office or or preferred courier deems your package as lost or damaged, we will work with you to have a replacement sent out. Please note that packages deemed stolen by UPS, DHL or USPS will not be approved for a refund. If a customer receives a damaged shipment and we offer to send a replacement shipment out but the customer prefers a refund, a claim would need to be filed with the shipping company and approved by them in order to receive a refund. The damaged order may also be returned by the customer for a refund as well however the cost to ship the package back is the responsibility of the customer.